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Senior Associate - IT Quality Assurance

Riyadh, Saudi Arabia Posted 2024/01/21 11:32:40 Expires 2024-03-21 Ref: JB1100043856

Job Description

General Summary

We are seeking a Senior Associate - IT Quality Assurance to assist in the execution of quality inspections and the monitoring & detection of problem areas to ensure compliance with established IT quality standards and propose new measures as appropriate in alignment with the IT strategy.

Essential Duties and Responsibilities

1- Conducting process reviews: Regularly reviewing and evaluating the existing IT processes to identify bottlenecks, inefficiencies, and areas for improvement.

2- Developing and documenting processes: Designing, documenting, and implementing standardized IT processes and procedures that align with industry best practices and organizational goals.

3- Process optimization: Identifying opportunities to streamline and automate processes through technology solutions, such as workflow automation or process management tools.

4- Collaboration with stakeholders: Collaborating with various stakeholders, including IT teams, business departments, and management, to understand their requirements and gather feedback for process improvement initiatives.

5- Change management: Developing and implementing change management strategies to ensure the smooth adoption of new processes and technologies, including training and communication plans.

6- Continuous improvement: Monitoring and measuring the effectiveness of implemented processes and identifying opportunities for continuous improvement.

Skills

Qualifications

 - Bachelor's degree in computer science, information systems, or a related field.
- Proven experience in IT process improvement, business process management, or IT operations management.
- Knowledge of process improvement methodologies, such as Lean Six Sigma or ITIL.
- Strong analytical and problem-solving skills.

Years of Experience

2 - 4 years of experience 

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Job Details

Job Location Riyadh, Saudi Arabia
Job Role Information Technology

Preferred Candidate

Career Level Entry Level
Years of Experience Min: 2 Max: 4
Nationality Saudi Arabia

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