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Job Description
General Summary
We are seeking a Senior Associate - IT Quality Assurance to assist in the execution of quality inspections and the monitoring & detection of problem areas to ensure compliance with established IT quality standards and propose new measures as appropriate in alignment with the IT strategy.
Essential Duties and Responsibilities
1- Conducting process reviews: Regularly reviewing and evaluating the existing IT processes to identify bottlenecks, inefficiencies, and areas for improvement.
2- Developing and documenting processes: Designing, documenting, and implementing standardized IT processes and procedures that align with industry best practices and organizational goals.
3- Process optimization: Identifying opportunities to streamline and automate processes through technology solutions, such as workflow automation or process management tools.
4- Collaboration with stakeholders: Collaborating with various stakeholders, including IT teams, business departments, and management, to understand their requirements and gather feedback for process improvement initiatives.
5- Change management: Developing and implementing change management strategies to ensure the smooth adoption of new processes and technologies, including training and communication plans.
6- Continuous improvement: Monitoring and measuring the effectiveness of implemented processes and identifying opportunities for continuous improvement.
Skills
Qualifications
- Bachelor's degree in computer science, information systems, or a related field.
- Proven experience in IT process improvement, business process management, or IT operations management.
- Knowledge of process improvement methodologies, such as Lean Six Sigma or ITIL.
- Strong analytical and problem-solving skills.
Years of Experience
2 - 4 years of experience